Privacy Policy

1. Introduction

Spanish Manchester ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

Information You Provide to Us

We collect information that you voluntarily provide to us when you:

• Fill out our contact or booking forms
• Register for a trial session or purchase a service package
• Contact us via email or other communication methods

This information may include:

• Name
• Email address
• Phone number (if provided)
• Spanish learning goals and current level
• Preferred session times and format (online/in-person)

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Operating system

This information is collected through cookies and similar tracking technologies. See our Cookie Policy for more details.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your bookings and service requests
• Communicate with you about your sessions and schedule changes
• Provide personalised learning materials and session notes
• Send you confirmations, updates, and administrative messages
• Respond to your questions and provide customer support
• Improve our website and services
• Analyse website usage and trends
• Comply with legal obligations

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We use third-party service providers (such as Tally for forms, Google Analytics for website analytics, and Zoom for online sessions) that process data on our behalf. These providers are contractually obligated to protect your information.
• Legal Requirements: We may disclose your information if required by law or in response to valid legal requests.
• Business Transfers: If our business is sold or merged, your information may be transferred to the new owner.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Session notes and learning materials are retained during your active engagement with our services and for a reasonable period thereafter.

6. Your Rights

Under UK data protection law (UK GDPR), you have the following rights:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information
• Right to Restrict Processing: Request limitation of how we use your information
• Right to Data Portability: Request transfer of your information to another service
• Right to Object: Object to our processing of your information
• Right to Withdraw Consent: Withdraw consent for processing at any time

To exercise any of these rights, please contact us using the details provided at the end of this policy.

7. Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Services

Our website uses the following third-party services:

• Google Analytics: For website analytics and usage statistics
• Tally: For contact and booking forms
• Zoom: For online conversation sessions
• Cloudflare: For website security and performance

These services have their own privacy policies governing their use of your information. We recommend reviewing their privacy policies.

9. Children's Privacy

Our services are intended for adults (18 years and older). We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than the United Kingdom. We ensure that any such transfers comply with applicable data protection laws and that your information receives an adequate level of protection.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Business Name: Spanish Manchester
• Location: Manchester, United Kingdom
• Contact: Via our contact form